FAQs
How do I create a Return Request?
Please follow these simple steps to return the products.
Goto “MyOrders”
Choose the item that you want to return
Enter the required details
Submit the return request
When will the product be picked up after placing the return request?
The time required to pick up a product may vary based on the location and the logistics team capacity. The product will be picked anywhere between 4 – 7 days.
I have raised return request for the product I bought. When will I get the refund?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
1. AmFashion Credit - Instant
2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
What is AmFashion’s Shipping Policy?
We strive to deliver products purchased from AmFashion in excellent condition and in the fastest time possible. If this is your first order with AmFashion, shipping will be completely FREE. Also, for all the subsequent Orders of $ 100 or more, we will deliver the order to your doorstep free of cost. A shipping charge of $ 8 will be applicable to the orders under $ 100.
If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on AmFashion's Returns Policy.
For accounts whose return behaviour violates our fair usage policy, shipping charges will be non - refundable irrespective of order value.
How do I check the status of my order?
Please goto “My Orders” section under main menu of App/Website/M-site to check your order status.
How can I check if AmFashion delivers to my PIN Code?
You can find out if AmFashion delivers to your PIN Code using the courier serviceability box available on the product page. Please go to “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time.
How are orders placed on AmFashion delivered to me?
All orders placed on AmFashion are dispatched through our own courier service - AmFashion Logistics or through other courier partners such as Fedex, DHL Etc.
Does AmFashion deliver products outside US?
No. At this point, AmFashion delivers products only within US.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
What is AmFashion's Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, if the cancel option is available on App/Website/M-site. Any amount paid will be credited back to the same payment mode.
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site.
How do I cancel my Order?
Go to “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.
I just cancelled my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, or Wallet, you will receive refund into the source account within 7-10 days from the time of order cancellation.
What is AmFashion's Return and Exchange Policy? How does it work?
You can return products purchased from AmFashion within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button.
We offer pick-up facility in selected locations based on our courier serviceability.
If reverse pick-up option is not available at your location, you can self-ship the product to us.
If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. Our courier person will pick up the products from the pickup address.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. If the return request is declined, the user shall not be eligible for a refund, and AmFashion assumes no liability in this regard. For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and AmFashion assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
How do I create an account on AmFashion?
You can create your account on AmFashion by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your AmFashion account.
Do I need to provide email to create an account on AmFashion?
Providing an email is not mandatory to create an account on AmFashion. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.
What is account recovery on AmFashion?
Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your AmFashion account before you lost that number. This can be done by entering an OTP sent to your alternate mobile number.
How can i change my mobile number that I use to login on AmFashion?
You can log in to your account and change it from your Profile > Edit Profile.
Why is my account locked?
AmFashion locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.
How can I pay for my order at AmFashion?
We support the following payment options at AmFashion:
Credit Card
Debit Card
Paypal
Amazon Pay
Wallet
I want to know about EMI (credit card) payment option?
EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
If I return/cancel the purchased product will the tax amount charged be refunded?
Yes. If you return the product the applicable tax amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of tax shall be made in relation to shipping charges collected from the consumer under AmFashion shipping policy.
What is AmFashion's E-mail verification policy?
AmFashion verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by AmFashion.