FAQs

What is AmFashion's Return and Exchange Policy? How does it work?

You can return products purchased from AmFashion within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button.
We offer pick-up facility in selected locations based on our courier serviceability.
If reverse pick-up option is not available at your location, you can self-ship the product to us.
If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. Our courier person will pick up the products from the pickup address.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. If the return request is declined, the user shall not be eligible for a refund, and AmFashion assumes no liability in this regard. For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and AmFashion assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.